FAQ
Frequently Asked Questions (FAQ) – Meowvera
1. What is Meowvera?
Meowvera is a cat-loving brand dedicated to providing unique, innovative, and problem-solving products for cats and cat parents. Our mission is to make your life—and your cat’s life—happier, easier, and more fun.
2. Where are your products shipped from?
We work with trusted fulfillment partners and manufacturers worldwide.
Depending on the product, items may ship from the USA, Europe, or Asia.
Your order will always be shipped from the location that ensures the fastest delivery.
3. How long does shipping take?
Shipping times vary by destination:
USA & Canada: 7–15 business days
Europe: 8–18 business days
UK: 7–15 business days
Australia & NZ: 10–20 business days
Rest of the World: 10–25 business days
Note: Holiday seasons and customs delays may affect delivery times.
4. How long is processing time?
Processing typically takes 1–3 business days after your order is placed.
5. Can I track my order?
Yes! Once your order ships, you will receive a tracking number by email.
You can track your order using the link provided.
6. My order is taking long. What should I do?
If your order hasn’t arrived within the estimated timeframe, please contact us at:
📧 [your support email]
We’ll check the status and assist you immediately.
7. Do you accept returns or exchanges?
Yes, Meowvera offers a return & refund policy for eligible items.
Generally:
Item must be unused and in original packaging
Request must be made within the return window (usually 7–30 days depending on your policy)
Please see our full Return & Refund Policy for details.
8. My item arrived damaged. What do I do?
We’re so sorry! Please send us:
Your order number
A photo of the damaged item
A photo of the packaging
Email us at [your support email] and we will replace or refund the item.
9. Do you offer order cancellations?
Orders can be cancelled within the first 12 hours only, before processing begins.
After that, we cannot guarantee a cancellation.
10. What payment methods do you accept?
We accept:
Visa
Mastercard
PayPal
(All processed securely.)
11. Are your products safe for cats?
Yes! All products are tested for quality and safety.
However, we recommend supervising your cat during first use, especially with interactive or enrichment products.
12. Do you offer international shipping?
Yes, Meowvera ships worldwide to most countries.
13. What if my tracking number doesn’t update?
Tracking may take 3–7 days to update after shipping.
If it hasn’t updated after 7 days, please contact us and we’ll check with the carrier.
14. I received only part of my order. Why?
Some items may ship from different warehouses, so you may receive them separately.
You will always get an email for each package shipped.
15. How can I contact Meowvera?
You can reach us anytime at:
📧 meowvera.mv@gmail.com
We respond within 24–48 hours.